Maintenance Agreements

Your ebusiness systems deserve professional support. One of the greatest advantages of building on Dialogs Framework is the available support and ongoing maintenance. We are a commercial business software publisher. We understand business. We understand that your success depends on uptime. We are here to maintain your Dialogs-powered systems.

We can provide routine maintenance for those things that cannot be avoided - your message changed or you added a new product or a new version of Internet Explorer was released and it behaves differently than all past versions. These things happen, and we are here to help you get through them.

We can also be available on short notice for business-critical systems - web or mobile app. Things happen. Content gets mistakenly deleted. Relationships with employees or third-party suppliers end suddenly. There is a long list of situations that can require quick attention. A maintenance agreement from Dialogs will give you peace of mind knowing that if an issue occurs, you have a team ready and waiting. If downtime will hurt your business, choose a maintenance agreement with speedy response times, priority turnaround, or 24/7 support.

Protect your most valuable business asset – your website or mobile app – with a maintenance agreement.

Dialogs Maintenance Agreements

OUR BEST OFFER! Save nearly 15% off our standard rate with a low, predictable monthly payment!

A monthly retainer agreement can make your life easier:

  • assures that resources will be available for your projects whenever you need them (up to the retainer amount you commit to)
  • can be used to add functionality to your application, to get training, or for application maintenance - for every service we offer
  • evens out your monthly cash flow
  • simplifies your budget planning
  • can be used to bank Dialogs Units for future projects that could stress your cash flow
  • allows you to pay a reduced rate for all services we provide for you.

Purchased Dialogs Units stay in your account until you use them. They never expire. The program requires an annual commitment of 12 minimum monthly purchases, and all payments must be made in advance of work completed. You can choose the number of Dialogs Units you want to purchase each month (minimum of 25 Dialogs Units per month).

  • 200DU/mo (minimum commitment of 2,400 DU) - $150/DU- OUR BEST RATE
  • 100DU/mo (minimum commitment of 1,200 DU) - $160/DU
  • 50DU/mo (minimum commitment of 600 DU) - $165/DU
  • 25DU/mo (minimum commitment of 300 DU) - $170/DU

If you need more work than your retainer amount in any month, we will invoice you for the additional work at your low contract rate. Effort that exceeds your monthly retainer commitment will only be provided if resources are available. Work in the current month cannot be applied to future months - if we provide more work than your monthly commitment in one month, you are still required to pay your full monthly retainer payment for all remaining months in your contract.

If you are interested in a Retainer Agreement, reach out today!

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