Dialogs Units: The Fairest Service Rate in the Industry

The simplest and fairest way to pay for services. A Dialogs Unit is like a token or a credit, similar to how stock photography and other creative services are sold. Dialogs Units give a fair baseline for all of our offered services. If the task is simple, we charge less. You only pay for personnel needed to complete your project.

What are Dialogs Units and Why Do We Use Them?

Dialogs Units are like tokens or credits. We use Dialogs Units in our estimates and contracts to describe the scope of the services we will provide for you. Other services like hosting and maintenance agreements are also priced in Dialogs Units.

One hour of work equals one Dialogs Unit for configuration tasks like HTML coding, software configuration, and project management. For highly skilled, customization tasks, including tasks that need a senior programmer or principal, one hour of work costs more than one Dialogs Unit. For simpler tasks like training, QA, content entry, documentation, etc., one hour of work equals less than one Dialogs Unit.

Our standard rate of $175 is competitive with other software development companies our size and with our level of expertise.

Unlike the "blended rates" of $500/hour (or higher) you may have encountered at high-priced firms, we charge a fair rate for each service we provide. Blended rates may seem like a fair way to round off the high rate of the creative director with the low rate of a junior coder, but what happens if the junior personnel do most of your project? We itemize every task so you can see that you only pay high-tier rates for high-tier involvement.

We provide a customer portal so you can monitor your account. You can see what services have been performed – updated daily.

What Can You Buy with Dialogs Units?

The short answer is: EVERYTHING. This simplifies how you manage your budget. You know how many Units will be needed for project work, hosting, maintenance agreement (service levels), and for ongoing revisions and updates. You can track expenses in your Dialogs.com portal. You are in control of your costs.

Project Work

Whether we are working on a new project for you, making changes to your live application, or adding new functionality, all effort is tracked in Dialogs Units on your portal.

Hosting and Maintenance Agreements

Monthly fees for maintenance agreements (service levels) and hosting appear on your portal in Dialogs Units.

Retainer Agreements

Save up to 10% off our standard rate with a low, predictable monthly payment!

A monthly retainer agreement can make your life easier:

  • assures that resources will be available for your projects whenever you need them (up to the retainer amount you commit to)
  • can be used to add functionality to your application, to get training, or for application maintenance - for every service we offer
  • evens out your monthly cash flow
  • simplifies your budget planning
  • can be used to bank Dialogs Units for future projects that could stress your cash flow
  • allows you to pay a reduced rate for all services we provide for you.

Purchased Dialogs Units stay in your account until you use them. They never expire. The program requires an annual commitment of 12 minimum monthly purchases, and all payments must be made in advance of work completed. You can choose the number of Dialogs Units you want to purchase each month (minimum of 25 Dialogs Units per month).

  • 200+ Dialogs Units per month: $135/DU - OUR BEST RATE
  • 100-199 Dialogs Units per month: $140/DU
  • 50-99 Dialogs Units per month: $145/DU
  • 25-49 Dialogs Units per month: $150/DU

If you need more work than your retainer amount in any month, we will invoice you for the additional work at your low contract rate. Effort that exceeds your monthly retainer commitment will only be provided if resources are available. Work in the current month cannot be applied to future months - if we provide more work than your monthly commitment in one month, you are still required to pay your full monthly retainer payment for all remaining months in your contract.